Return and Refund Policy for www.harmonyav.in

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Thank you for shopping with Harmony AV, where we strive to provide you with the finest selection of high-end speakers, headphones, projectors, and more. We understand that sometimes, despite our best efforts, a product may not meet your expectations. Please read our detailed Return and Refund Policy to understand the procedures and conditions for returning items and seeking a refund.

Returns:

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1. Eligibility for Returns:

   • To be eligible for a return, the item must be unused and in the same condition that you received it.

   • The product must be in its original packaging, including all accessories and documentation.

   • Items that are damaged or not in their original condition for reasons not due to our error will not be eligible for return.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team at customer-service@harmonyav.in within 7 days of receiving your order.

   • Clearly state the reason for the return and provide relevant details like your order number, product details, and contact information.

3. Verification Process:

   • Once your return request is received, our team will assess the eligibility of the return.

   • If eligible, we will provide you with a return authorization and instructions on how to proceed.

   • Please note that the return process may involve shipping the product back to us for verification.

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

   • We recommend using a trackable shipping service to ensure that your return is received.

5. Product Inspection:

   • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.

   • If the item passes the inspection, we will process the refund.

Refunds:

1. Refund Processing:

   • Refunds will only be processed once the returned product is verified and approved by our team.

   • Please allow 4-6 business days for the refund to be reflected in your bank account after it is processed by us.

2. Refund Method:

   • Refunds will be issued in the same form as the original payment method.

   • If the purchase was made using a credit card, the refund will be credited to the same credit card.

3. Partial Refunds:

   • In certain cases, where only part of the order is returned, a partial refund may be issued.

4. Non-Refundable Items:

   • Certain items, such as gift cards, are non-refundable.

5. Late or Missing Refunds:

   • If you haven’t received a refund within the specified timeframe, please check with your bank and contact us at customer-service@harmonyav.in for assistance.

Contact Us: For any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at customer-service@harmonyav.in.

At Harmony AV, we are committed to ensuring your satisfaction and providing an exceptional shopping experience. Thank you for choosing us for your audio and visual needs.