Refund policy
harmonyav.in is owned and operated by Harmony AV Sales.
We accept returns for both defective and non-defective products within 7 days from the date of delivery, subject to the conditions below. All approved returns include free return shipping and a prepaid return label to download and print. We do not offer exchanges for another product or model.
1. Return Window
Please submit your return request within 7 days of receiving your order. Include your order number, product name, reason for return, and relevant photographs where applicable.
Please obtain return approval and shipping instructions before sending any product back.
2. Non-Defective Products
We accept returns of non-defective products, including change-of-mind returns, within the 7-day return window.
Products must be unused, uninstalled, and in their original condition, with all accessories, manuals, cables, and original packaging included. Opening the packaging to inspect the product does not by itself make it ineligible for return.
Products showing signs of use, damage caused after delivery, modification, or missing contents may not qualify for a non-defective return.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide a description of the problem and available photographs or videos. Retain the product, accessories, and packaging for inspection and return.
After verification, we will offer a replacement of the same product or a refund. If a replacement is unavailable, we will offer a refund.
For an approved return, we will provide a free prepaid return label that you can download and print.
4. Incorrect or Missing Items
If you receive an incorrect product or your order has missing items, contact us within 7 days of delivery.
After verification, we will arrange an appropriate resolution, such as supplying the correct or missing item or issuing a refund. Any required approved return will include free return shipping and a prepaid label to download and print.
5. Return Verification
We may request photographs, videos, serial numbers, proof of purchase, or other relevant information to verify your return request. Returned products will be inspected to confirm their condition and eligibility under this policy.
An unboxing video may help support a claim, but it is not mandatory. Its absence does not automatically invalidate a return request.
Please contact us before attempting repairs or modifications to a damaged or defective product.
6. Free Return Shipping and Labels
Return shipping is free for all approved returns, including defective, damaged, incorrectly supplied, and non-defective or change-of-mind returns.
After approving your request, we will provide a prepaid return label for you to download and print. Attach the label securely to the packaged return and follow the shipping instructions provided by our team.
There is no return-label charge, return-shipping charge, or restocking fee. Original standard delivery is free, and no original delivery charge is deducted from an approved refund.
Please contact us before returning a product. Shipping costs independently incurred without prior approval are not automatically reimbursed.
7. No Exchanges
We do not accept exchanges for a different product, model, colour, or variant.
If you want another product, request an eligible return for a refund and place a separate order for the desired item.
A same-product replacement provided to resolve a confirmed damaged or defective item is handled under our damaged-or-defective product process.
8. How to Request a Return
Contact Harmony AV Sales by phone or WhatsApp at +91-9971588803 within 7 days of delivery.
- Your order number and name
- Product name and model
- Reason for the return
- Photographs or videos, where relevant
Once approved, we will provide a free prepaid return label to download and print, together with return instructions. Returns are sent by courier using this label.
Package the product securely and include all required accessories and contents. Retain your return shipment receipt or tracking details.
Do not send products to our registered address unless we specifically instruct you to do so.
9. Inspection and Refunds
Returned products will be inspected to confirm their condition and eligibility. Once your return is approved after inspection, we will notify you and initiate the refund within 7 business days.
Refunds will be issued to the original payment method wherever possible. For Cash on Delivery orders, approved refunds will be issued by bank transfer using the details you provide.
Your bank or payment provider may take additional time to credit the refund after it has been initiated.
10. Issues Reported After 7 Days
The 7-day window applies to return requests under this policy. If a product develops a fault after this period, contact us for assistance with any applicable manufacturer warranty. Warranty eligibility and the resolution offered depend on the product's warranty terms.
11. Important Information
- Returns without prior approval will not be accepted.
- An original invoice or other valid proof of purchase is required.
- Harmony AV Sales reserves the right to reject returns that do not meet the conditions stated in this policy.
12. Contact Us
Harmony AV Sales
Phone / WhatsApp: +91-9971588803
Website: https://harmonyav.in
Registered address:
HOUSE NO 52B DDA JANTA FLATS
Ashok Vihar Phase 3
New Delhi 110052
Delhi, India