Return requests must be raised within 7 days of delivery. Returns and refunds are applicable only in cases involving:

• A product received damaged
• A confirmed manufacturing defect
• A wrong product or item received
• Missing product(s) or item(s) from the order

Returns are not applicable for change of mind, personal preference, incorrect product selection, compatibility issues, or products that do not meet personal expectations.

For any claim involving a damaged, defective, incorrect, or missing product, proper verification is required. Customers are requested to record a continuous, unedited unboxing video — starting from the sealed outer package until the product and contents are fully checked.

Additional photographs, videos, serial numbers, or packaging details may be requested where reasonably necessary for verification.

Before returning any product:

• Prior approval is required — returns sent without approval will not be accepted
• Original invoice or valid proof of purchase is required
• Product must be returned with original packaging, accessories, manuals, and cables
• Product serial number must match our purchase records
• Products must not show signs of misuse, unauthorized repair, modification, or tampering
• Original packaging should be retained until the claim is fully resolved

All returns are subject to inspection and verification before a refund, replacement, or exchange is approved.

If your order arrives damaged, contains a wrong item, or has missing items, contact us immediately within the 7-day return period. Please retain:

• Product and packaging
• Shipping box and protective materials
• Labels and seals
• Accessories and included items
• Invoice and order details

Once verified, resolution may include replacement, exchange, repair, or refund depending on the nature of the issue.

If a genuine manufacturing defect is found, we will assist with an appropriate resolution in accordance with applicable product and manufacturer warranty terms — including repair, replacement, exchange, or refund.

In some cases, inspection or testing by our technical team, manufacturer, or authorized service centre may be required before a defect can be confirmed. Issues caused by installation, configuration, cables, or third-party equipment may require troubleshooting first.

Unless otherwise required under applicable law, returns may not be accepted for:

• Change of mind or personal preference
• Incorrect product selection
• Compatibility issues where the product is not defective
• Products installed, modified, or repaired without authorization
• Products damaged due to misuse, accidents, or improper handling
• Products with missing accessories or mismatched serial numbers
• Clearance, open-box, demo, or final-sale items
• Special-order or customized products where restrictions were communicated

Please contact us as soon as possible if you need to cancel. We will do our best to accommodate requests before the order is processed or dispatched.

Once processed, packed, or dispatched, cancellation may not be possible or may be subject to costs already incurred. Orders already dispatched cannot be cancelled while in transit.

Refunds are processed after the returned product has been received and inspected. Refunds will generally be issued to the original payment method.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer. Customers are responsible for providing accurate bank details. Processing times vary depending on the payment gateway or financial institution.

Where the issue is confirmed to be due to a damaged, defective, incorrect, or missing item attributable to us or our delivery partner, we will provide appropriate return or shipping instructions.

For other approved returns, return shipping costs may be the customer's responsibility. Do not ship any product back without prior return approval and instructions.

All claims are subject to verification — including product condition, serial number, packaging, photographs, unboxing video, and shipping records.

We reserve the right to decline a claim where return conditions have not been met or where inspection establishes the issue resulted from misuse, unauthorized modification, or accidental damage.

Contact our customer support team with the following:

• Order number
• Name and contact details
• Product name and model
• Description of the issue
• Photographs and/or video where requested
• Unboxing video where applicable

Please do not send any product back without prior approval. Our team will guide you through the next steps.

We aim to keep our return process simple, transparent, and fair while ensuring that genuine issues are resolved properly. Thank you for shopping with Harmony AV.