Shipping Policy
Shipping Policy
We carefully pack every order to ensure it reaches you safely and securely. Please review the following shipping terms before placing your order.
Every order placed with Harmony AV is carefully verified, packed, and dispatched to ensure it arrives safely. Please read the following shipping terms carefully so you know what to expect after your order is confirmed.
Orders are generally processed within 1–3 business days after payment confirmation. Processing may take additional time where products are specially sourced, made to order, or require additional verification.
Once your order is dispatched, tracking details will be shared where available.
📌 Processing times are in business days and exclude weekends and public holidays.
Estimated delivery timelines may vary depending on:
- Your delivery location and PIN code
- Product availability and sourcing
- Courier service and route
- Weather conditions and holidays
- Other circumstances beyond our control
Delivery timelines are estimates and not guaranteed, unless specifically confirmed in writing.
Please ensure that your billing and delivery details — including your name, address, PIN code, and contact number — are accurate and complete before placing your order.
Delays or additional charges resulting from an incorrect or incomplete address may be the customer's responsibility.
📌 Double-check your address at checkout — we are unable to modify delivery addresses after dispatch.
While we work with reliable logistics partners, delays may occur due to:
- Weather conditions or natural events
- Transportation or route disruptions
- Strikes or operational shutdowns
- Public holidays or high shipment volumes
- Remote or restricted delivery locations
We will assist with tracking and coordination, but we cannot be held responsible for delays caused by the courier or circumstances beyond our reasonable control.
For high-value or fragile products, customers are advised to inspect the package before accepting delivery and record a continuous, unedited unboxing video.
If the package appears damaged or tampered with, please photograph the package and contact us as soon as possible.
📌 The unboxing video may be required as supporting evidence for claims involving damage, defective products, incorrect items, or missing items.
Customers are responsible for being available to receive the shipment and for providing accurate delivery information.
Repeated failed delivery attempts, refusal of delivery, or incorrect address details may result in additional shipping or return-to-origin charges.
Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.
Certain locations, products, or special delivery requirements may carry additional shipping charges.
Once an order has been handed over to the courier, delivery is subject to the courier's service conditions and operational timelines.
We will make reasonable efforts to assist with any delivery-related issue and coordinate with the relevant logistics partner on your behalf.
Authorized dealer for premium audio-visual brands in India.